How to Create a WORKFLOW in ServiceNow | Workflow Basic Use case| ServiceNow Workflow 2
LIKE, COMMENT, SHARE
SUBSCRIBE CHANNEL
CIELO ServiceNow, AWS, Networking
What is a ServiceNow workflow?
Part of the ServiceNow platform that automates the multi-step process.
A Workflow is defined as a series of Activities that follow execution paths.
An Activity is a set of instructions that can include script, logging, approvals, record processing, timers, and wait time.
Activities can process inputs from other Activities
Activities can provide output for other Activities to process
Processing continues as the Activity determines which execution path to follow upon completing its work
Workflows use conditions and their table associations to determine when to start, execute, continue, and end.
Benefits of workflows
Part of the ServiceNow platform that automates the multi-step process.
Automation
Workflows are reusable
Workflows can call other workflows (called subflows)
Expansion of Self-Service offerings
Standardization of processes
Feedback to stakeholders in a timely fashion (stages, notifications)
Where are workflows used?
Service Catalog Item Request
Routine Change
Comprehensive Change
Emergency Change
Contract Approval
SLAs
Procurement Process
Grant Role to User
Delegate Roles to Group Members
