ServiceNow Guided Tours for a Catalog Item | Should it be a ServiceNow best practice?
Take a look at how to create a guided tour in ServiceNow for a catalog item on the Employee Centre (can also be done on Service Portal).
In this short video we look at what are ServiceNow Guided Tours? Where can we use them? What plugins we need, if any and of course we do a quick setup demo for a guided tour on a catalogue item.
Guided tours:
Guided tour builder
Demonstrate to users how to use a feature
Help train and onboard users
Interactive steps that help users complete online tasks on the browser
Service Portal, Standard UI, Custom
Plugins:
Guided Tour (com.glide.guided_tours)
Guided Tour Designer (com.glide.sn_tourbuilder)
References:
https://docs.servicenow.com/en-US/bun...
https://www.servicenow.com/uk/product...
https://docs.servicenow.com/en-US/bun...
https://docs.servicenow.com/en-US/bun...
Enjoy!
#servicenerd
#servicenow
#guidedtour
