ServiceNow Catalog Item Creation || Catalog Item Order guide || Record Producer || Use Cases Part-2
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What is ServiceNow Catalog Item?
A Service Catalog in ServiceNow is a list of services that are offered by in an IT organizations as a service providers to its customer. Service Catalog
make easy to find and access IT Services.
Variables Set:
The variable set is basically the collection of variables. The benefits of variable set is that we can use created variable set across multiple catalogs item and order guides.
This basically saves time, because if have to create multiple catalogs item which contains some of same fields then there we can use the created variable sets. We can create the variable set contain variable which will be common between catalog items.
Catalog UI Policies:
We can create UI policies for the catalog item from here. We have separate UI policies option available for every catalog item. We can create ui policy for the respective catalog item from here only. UI policies are basically used for making fields mandatory, read only, visible, hidden etc. based in conditions. Basically ui policies are used for client side scripting or for client side field manipulations.
Catalog Client Scripts:
For the respective catalog item we can create client scripts from here only. Catalog client script run when user order the catalog item from service catalog and when variable and variable set of that catalog item displayed.
Only three types of client script are available in catalog item such as onload, onchange and onsubmit. Oncelledit is not available as it is not required to as well. For example we can use syntax in client scripts such as: g_form.getValue("variable_name");
Catalog:
Basically from here we can select the catalog where we want to display respective catalog item. We can select multiple catalog for single catalog item.
Order guides
Order guide submits a single service catalog request that generates several items.
Record Producer
A record producer is a specific type of catalog item that allows end users to create task-based records, such as incident records, from the service catalog.
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