Ensuring Crisis Readiness: Streamlining Customer Alerts Without Engineering Bottlenecks - Evelina
In this talk, I’ll discuss how our team addressed communication delays and dependencies on engineering during crisis management. By utilizing Sanity, we enabled non-developers to quickly add alerts to the “Manage my booking” homepage, significantly improving our response time to affected customers from 3 days to 10 min.
Get Sanity Certified: https://www.sanity.io/learn
Start your Sanity project here: https://www.sanity.io/get-started
00:00 Introduction
00:37 About Evelina
00:54 Loveholidays Overview
01:57 Using Sanity
03:06 Website Structure
04:54 Crisis Management
07:28 Preparing for Crisis
10:31 Implementing Alerts
14:29 Real-life Example
18:20 Future Plans
20:14 Additional Features
23:26 Conclusion
