ServiceNow HRSD Telugu Series - Episode 4 | Plugins for ServiceNow HRSD | ServiceNow Telugu Videos
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ServiceNow's HR Service Delivery (HRSD) module includes several key plugins to enhance functionality and tailor it to specific HR needs. Here are some of the major plugins available in HRSD:
1. Human Resources Scoped App: Core
Description: The core plugin for the HR Service Delivery application. It provides foundational HR services, including HR case management, knowledge management, and employee service center.
Key Features:
HR case and task management
Employee service center portal
HR knowledge base
HR profile management
2. Human Resources Service Portal
Description: Provides a centralized service portal for employees to access HR services and knowledge.
Key Features:
Employee service portal
Simplified self-service interface
Knowledge articles for HR-related queries
3. Human Resources Scoped App: Employee Document Management
Description: Manages employee documents in a secure and organized way.
Key Features:
Document storage and management
Secure access and sharing of employee documents
Integration with employee cases
4. Human Resources Scoped App: Lifecycle Events
Description: Manages complex HR processes like onboarding, offboarding, and other employee lifecycle events.
Key Features:
Automation of HR processes
Task tracking and assignment for employee events
Pre-defined HR templates for common processes
5. Human Resources Scoped App: Employee Relations
Description: Helps HR manage employee relations cases, such as investigations, disciplinary actions, and grievances.
Key Features:
Confidential case management for employee relations
Secure documentation and evidence management
Task and timeline tracking
6. Human Resources Scoped App: Predictive Intelligence
Description: Adds machine learning capabilities to HRSD for automating and improving case classification and routing.
Key Features:
Automatic case classification based on past data
Prediction of case outcomes
Enhanced efficiency in HR case management
7. Human Resources Scoped App: Now Mobile
Description: Extends HRSD services to mobile devices, allowing employees to access HR services on the go.
Key Features:
Mobile access to HR cases and services
Employee service portal available on mobile
Notifications and alerts for HR tasks
8. Human Resources Scoped App: Workforce Administration
Description: Streamlines administrative HR tasks, such as position management, leave management, and employee data maintenance.
Key Features:
Position and leave management
Data maintenance for employee records
Integration with third-party HR systems
9. Human Resources Scoped App: Advanced Work Assignment
Description: Automatically routes HR cases to the right team members based on skills, availability, and workload.
Key Features:
Automatic task assignment
Skill-based routing
Load balancing across HR teams
10. Employee Service Center
Description: An intuitive, unified portal for employees to request services, track their HR cases, and find relevant HR information.
Key Features:
Customizable portal for HR services
Integration with HR case management
Personalized experience based on employee profile
11. Virtual Agent for HRSD
Description: Provides a virtual assistant to automate simple HR tasks, such as answering frequently asked questions or creating new HR cases.
Key Features:
Conversational interface for employees
AI-driven responses and HR case creation
Integration with HRSD for seamless case management
12. Employee Service Management
Description: Extends the capabilities of HRSD by integrating it with other employee services, including IT, legal, and finance.
Key Features:
Centralized service portal for all employee services
Cross-department collaboration on employee cases
Integration with ITSM, legal, and other services
These plugins can be activated as needed based on the specific requirements of the HR team, and they help streamline various HR processes, enhance employee experiences, and improve service delivery efficiency.
ServiceNow HRSD Telugu Series - Episode 4 | ServiceNow Telugu Videos | Gautham Digital Learning | Learn ServiceNow in Telugu | Telugu ServiceNow Videos | ServiceNow Telugu Tutorials | HR Service Delivery (HRSD) | ServiceNow HRSD | Plugins | Human Resources Service Delivery | HRSD Plugins
