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ServiceNow HR Service Delivery (HRSD) is a module within the ServiceNow platform designed to enhance human resources operations. It helps organizations streamline HR processes, improve employee experience, and provide efficient service delivery. Key features include:
Employee Self-Service Portal: A user-friendly interface where employees can access HR services, submit requests, and find information easily.
Case Management: HR teams can manage employee inquiries and issues effectively through a centralized case management system.
Knowledge Management: A repository of HR-related articles and FAQs that helps employees find answers independently.
Workflow Automation: Automates HR processes like onboarding, offboarding, and leave management, reducing manual tasks.
Analytics and Reporting: Provides insights into HR performance, helping organizations make data-driven decisions.
Integration Capabilities: Seamlessly connects with other systems and applications to provide a holistic view of HR data.
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