ServiceNow Telugu Series - Episode 20 | UI Policy vs Data Policy | ServiceNow Telugu Videos

Опубликовано: 04 Октябрь 2023
на канале: Gautham Digital Learning

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Data Policies and UI Policies in ServiceNow are both used to control and manage data within the platform, but they serve different purposes and operate at different levels. Here's a comparison of Data Policies and UI Policies in ServiceNow:

Data Policies:

Purpose: Data Policies are primarily focused on data quality, integrity, and compliance. They are used to enforce data validation rules and ensure that records meet specific criteria.

Scope: Data Policies operate at the database level, meaning they apply to records regardless of how they are accessed or modified (e.g., through forms, APIs, imports).

Examples of Use:

Ensuring that incidents have a valid category and priority assigned.
Validating that email addresses in user records are in the correct format.
Enforcing business rules related to data consistency and compliance.
Actions: Data Policies can perform actions such as:

Automatically correcting data that doesn't meet validation rules.
Triggering notifications or workflows when data issues are detected.
Blocking the creation or modification of records that violate the rules.
Enforcement: They are always enforced regardless of how data is entered or modified, which makes them a robust tool for data governance.

UI Policies:

Purpose: UI Policies are primarily concerned with the user interface and user experience. They control the visibility, editability, and mandatory status of fields and related lists on forms.

Scope: UI Policies operate at the UI layer, meaning they affect how fields and related lists are displayed to users on forms.

Examples of Use:

Showing or hiding specific fields based on certain conditions (e.g., show additional fields when a 'Hardware' category is selected in an incident form).
Making fields mandatory or read-only dynamically based on user actions.
Actions: UI Policies can perform actions such as:

Showing or hiding fields and related lists.
Making fields mandatory or read-only based on conditions.
Enforcement: They are dependent on user interaction with the user interface. If a user accesses a record through a different method (e.g., API), the UI Policy won't be applied.

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